Does the website show that you are an expert in your field?
It is as simple as that. Now, some websites, including businesses, industry spokesmen and brands, need to show expertise in their field. This is to ensure that consumers interact, hire and purchase from them versus a competitor. These websites will showcase their knowledge at every point. Usually, accreditations, qualifications and possibly awards are openly displayed wherever possible. Case studies and content creation also go towards ticking the E box; even the team page with individuals and their qualifications or experience can help.
There are other websites where the owners may be knowledgeable on a topic or even fan-based. These sites include bloggers and magazine-type sites where the E in E-A-T is not as easy to come by because of the angle they are coming from.
This isn’t a bad thing.
It just means if I am looking for “how to polish a dent out of my car”, it is more likely a video on YouTube from a reputable car manufacturer or sales website:
Will come up over a blog of a car enthusiast. Unless that enthusiast has 50 years of experience in the field and has shown this to their readers and the search engine bots. But that is another conversation.
When people turn to search engines, they’re looking for the best person to give them an answer that they can trust.
This means not only do you have to showcase your knowledge, but you also need to back it up and give a face to it.
To give more authority to what you are saying, you need to show the expert behind it and not leave the author as admin or Team [COMPANY NAME]. Google is building profiles of individuals as they crawl the net, so they want to obtain everything you put out online to determine if you are an authoritative source.
This element can take you beyond your website. What other public channels do you and your employees have? Do you all speak with authority about the topics you would be expected to write about across the WWW? Do they all marry up from LinkedIn to Twitter, articles in the online press, or your blog?
Personal reviews, mentions and credentials here are also factors in determining authority.
For example, in a legal firm, you will have several lawyers and solicitors, all with their own fields of expertise. Showing who these people are and then adding their content to the site within their specific area nurtures the websites and individuals’ authority ranking.
This element covers everything from:
- The security of your site
- Whether you are easy to get in touch with
- Can we see the whites of your eyes
- What are others saying about you
- Who you work with and endorses you
Trust lives and dies by whether you are not only practising what you preach but whether you are keeping your website visitors safe when they do discover you.
Trust is particularly important for eCommerce sites that are asking for personal and payment data from their customers.
Google will be looking for:
- An SSL certificate with no mixed content
- Evidence you are trying to keep your customers safe with well-known and trusted payment gateways, plugins etc
- Contact numbers and emails not only on a contact page but at readily accessible places throughout the site
- Clear product information, pricing with descriptions and images to help your customers make an informed choice
- No claims that are not backed up by science, case studies, testimonials (from real people) etc
- A smooth user journey without any overzealous pop-ups
These principals cross over in many areas, so you can’t just focus on one area. For each new page, post, product and more, you have to look at the E-A-T principle as a whole.